Privacy Policy

1. About This Policy

This privacy policy explains how Vantage Core Solutions ("we", "us", "our") collects, uses, and protects personal information provided through our website. We are committed to handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information only when you voluntarily submit it through our website contact form. The information collected may include:

• Full name
• Company name
• Email address
• Phone number
• Service type you are enquiring about
• Message content

We do not collect personal information passively. Our website does not use tracking cookies, analytics tools, or any form of automated data collection at this time.

3. How We Collect Information

Personal information is collected directly from you when you complete and submit the contact form on our website. Form submissions are processed through Web3Forms, a third-party form handling service, which transmits your enquiry to us via email.

4. Purpose of Collection

We collect your personal information for the following purposes:

• To respond to your enquiry or request
• To communicate with you about our services
• To provide information relevant to your business needs

We will not use your personal information for any purpose other than what it was collected for, unless we obtain your consent or are required by law.

5. Disclosure to Third Parties

Your form submission data is transmitted through Web3Forms (operated by Web3Creative) to deliver your enquiry to our email inbox. Web3Forms acts as a data processor and does not use your personal information for its own purposes.

We do not sell, rent, or trade your personal information. We may disclose personal information if required by Australian law, regulation, or court order.

6. Overseas Disclosure

By submitting the contact form, your personal information may be temporarily processed by Web3Forms servers located outside Australia. We take reasonable steps to ensure that overseas recipients handle your information consistently with the APPs.

7. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Enquiries received by email are stored within our email systems, which are protected by standard security measures including encryption and access controls.

We do not retain personal information longer than necessary to respond to your enquiry and for reasonable business follow-up.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for us to contact you at any time

To exercise any of these rights, contact us at hello@vantagecoresolutions.au.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by emailing us at hello@vantagecoresolutions.au. We will respond to your complaint within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.

10. Visitors from the European Union

If you are located in the European Economic Area (EEA), we process your personal information on the lawful basis of your consent, which you provide by voluntarily submitting the contact form. Under the General Data Protection Regulation (GDPR), you have additional rights including the right to access, rectification, erasure, data portability, and the right to withdraw consent. To exercise these rights, contact us at hello@vantagecoresolutions.au.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated effective date.